Returns & Exchanges

RETURN POLICY
We have a 28 day return policy, which means you have 14 days after receiving your item to request a return and 14 days to send it back. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. ALL RETURNS MUST BE SENT VIA ROYAL MAIL.

NON-RETURNABLE ITEMS
Custom or made-to-order items, sealed goods once opened (where applicable) and gift cards.

REFUNDS
Once your return has been received and inspected, your refund will be processed within 14 days to your original method of payment.

Please note:
Delivery costs are not always refundable. The cost of returning an item is your responsibility unless the item is faulty or incorrect, we will then refund the cost of standard postage only. 

EXCHANGES
We do not offer direct exchanges. If you wish to obtain a different item, you must return your original piece and place a new order.

DAMAGED OR INCORRECT ITEMS
We carefully select our manufacturing partners to ensure our products are high quality and pleasing to the customer. In the unlikely event of receiving a faulty, damaged or not as intended item, contact us with evidence. We will resolve the matter and refund you for the item once it arrives back to us. 

START A RETURN
To begin the process, contact us:
returns@thegreatgoth.com

Or start a self-serve return by logging into your account — find the relevant order in your order history, click "Request a return", select the items and your reason, then submit. We'll review your request and be in touch.

ALL RETURNS MUST BE SENT VIA ROYAL MAIL.

Returns will need to be sent to the following address: 

PO Box 175, Whitby, YO21 9BF