Privacy Policy

At The Great Goth, your privacy is treated with care and discretion. This policy outlines how your personal information is collected, used, and protected when you visit or make a purchase from our store.

INFORMATION WE COLLECT
When you interact with our store, we may collect certain information, including your name, billing and shipping address, payment details (processed securely through our payment providers), email address and contact information, order details and purchase history. We may also automatically collect limited technical data such as your IP address, browser type, and how you interact with our site.

HOW YOUR INFORMATION IS USED
Your information is used to process and fulfil your orders, communicate with you regarding your purchase, provide customer support, improve and optimise our website experience, send updates or marketing communications (only where you have chosen to receive them).

SHARING YOUR INFORMATION
We do not sell your personal information.
Your data may be shared with trusted third parties only where necessary, including payment processors, shipping and fulfilment providers, website and analytics services. These parties only receive what is required to perform their role.

COOKIES & TRACKING
Our website uses cookies and similar technologies to enhance your experience, understand user behaviour, and improve performance. You may adjust your browser settings to refuse cookies, though this may affect how the site functions.

YOUR RIGHTS
You have the right to access the personal data we hold about you, request corrections or updates, request deletion of your data where applicable, withdraw consent from marketing communications at any time.

DATA RETENTION
We retain your information only for as long as necessary to fulfil orders, comply with legal obligations, and support our business operations.

SECURITY
Your information is handled with appropriate safeguards to protect against loss, misuse, or unauthorised access. What you entrust to us remains guarded and unseen.